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Master the art of living
A master in the art of living draws no sharp distinction between his work and his play; his labor and his leisure; his mind and his body; his education and his recreation. He hardly knows which is which. He simply pursues his vision of excellence through whatever he is doing, and leaves others to determine…
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The story you tell yourself, is it working?
We all have stories we tell ourselves. We’re either justifying who we are, or we’re shaping who we will become. Your business is the same. It has a stories about the industry you’re in, and the way things get done. And those stories shapes your customers’ experiences. But is the story working? Or is the…
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The experience of fairness
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Stepping stones to serendipity
It’s true that great experiences can be truly serendipitous, that they can happen entirely by chance. But chance doesn’t scale. You don’t have a great experience at Disneyland by chance, you have a great experience at Disneyland by design. We seem to value serendipity though, the feeling of discovery, of stumbling upon something great. And…
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The telos of experience
Experience design seems to be a consequentialist act. Of course our intentions matter, but it seems likely that success or failure of an experience will be judged by the outcomes rather than by the intentions. We can imagine a case in which we’re at a restaurant, and something goes wrong… perhaps we take a mouthful…
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Helpfulness, reassurance and the end goal
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If you want to do it, do it for them
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Spend or pass
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Try it on
Finding the things that lead to our flourishing can sometimes be a little confusing. Part of the process of flourishing comes from leaning into who we really are, from figuring out the difference between what we want and what we only think we want. It can be confusing because sometimes it’s hard to tell the…
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Take action, on purpose
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You should be a poet
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How To Increase The Quantity And Quality Of Our Purpose-Full Epiphanies
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Rituals Are A Secret Weapon To Defeat `The Scroll´, And Be The Person We Want To Be.
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When To Have A Say Yes Attitude, And When To Say No.
