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But I’m not a creative
You’re a lawyer, or a bookkeeper, or a receptionist. Maybe you work with spreadsheets, or people, or machines. Designing experiences is done by people who work at Disney, and that’s not you. That’s a widely held truth, and it’s wrong. We don’t ship the work because we’re creative. We’re creative because we ship the work.…
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Escape to the edge
Maybe you’re not in an industry that’s typically associated with experiences. Maybe you’re afraid that by using experiences as a basis for competition you’ll become a caricature, or maybe you’re afraid that you’ll look foolish, or you’re afraid that you don’t know how to do it, or that it won’t work. That might be because…
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Proliferation
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Stay in your box
In writing about the experience economy, there is some danger that I’m heard to be saying that you should create novel experiences at all costs, but somewhat counterintuitively, you probably need to stay in your box. People often talk about ‘thinking outside of the box’. I’m not talking about that. The people you bring your…
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How to win a medal
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Manufactured authenticity
In The Practice Seth Godin contrasts Steely Dan with musicians like Bruce Springsteen, Johnny Cash, and Aretha Franklin: “Steely Dan continues to sell records and stream near the top of their niche… they created and performed their work in a studio… and then spent months or years polishing the recordings to a bright sheen… But…
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Problems, puzzles and mysteries
The world is full of problems, puzzles and mysteries, and you should be solving puzzles. (Unless it’s one of our Murder Mysteries, in which case, you should totally solve the mystery!) But the rest of the time, you should be solving puzzles. Why puzzles? Why not problems? Problems have solutions. That’s what makes them problems.…
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Leadership is a practice, and it could be yours
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Juggling shiny things
In The Practice Seth talks about how he’s taught a lot of people to juggle, and the lesson is that in order to learn to juggle, one needs to ignore the outcome, that (perhaps counterintuitively) catching the ball isn’t the most important part of learning to juggle. Reading the passage, it strikes me that learning…
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Ringing in the rituals
What is a ritual? What’s it for? The graduation ceremony. An engagement ring. An 18th birthday party. What are they for? In our culture rituals are often used to mark a change of state. You were a student, and now you’re qualified. You were single, and now you’re betrothed. You were a minor, and now…
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The Practice = 2+2
