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Enrollment and buy-in
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Innovating without a 4th wall
I’ve been an entertainer for 28 years. Not an actor, an entertainer. One difference between the two is the 4th wall. When you’re an entertainer, there isn’t one. When there’s no 4th wall and you get something right, you know, you can feel it. And when you get it wrong, when something bombs, you feeeeeel…
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Who plays the game
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What goes with YOU?
Birthday cakes go with… Birthdays! What else goes with birthdays? Decor, entertainment, catering, venues… Find the people who supply the things that go with what you do. The mom who wants to hire a face painter for her daughter’s birthday probably also wants a cake. The face painter (probably) doesn’t bake cakes, but you do!…
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Where are they
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Getting started with ‘Traction’ by Gino Wickman
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How To Win In The Post-Service Economy
Service has become commoditised. We expect our food will be prepared quickly, and we expect that the food will be great, because great service is the new minimum expectation. We only go to the restaurant / hotel / mechanic / insert-your-business-here if it has 4 or 5 stars. Only 3 stars? Meh … Great service…
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Scaling A Personal Services Business Through Experience Design
I was chatting to a physiotherapist this morning; she’s in the process of opening her third practice. One of the challenges she faces in scaling her business is that physiotherapy, like other personal service businesses, is frequently built on personal brands. Her clients like her. They don’t want to be treated by another physio in…
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Three Small Business Misconceptions, And Suggested Books To Read.
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To Flourish, We Must Consciously Choose Our Habits, And Practice Them Daily.
